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  • Saturday - Thursday
    9am to 10pm
    Friday
    3.30pm to 11pm
    Saturday - Thursday
    9am to 10pm

Guest Services


As a Royal Guest, we strongly believe in providing you with as many services as possible to ensure that each experience is an enjoyable and comfortable one. The following services are at your disposal.

Gift Certificates

Royal Plaza gift certificates are as wonderful to give as to receive. It is a perfect gift solution for those hard to buy for family and friends. Gift Certificates are available in various values and can be procured at the Royal Concierge.

Special Disabled Restroom Facilities

For our special Royal Customers with disabilities, we have special restroom amenities available in both the ladies and gentleman’s restrooms.

Complimentary Wheelchairs

Wheelchairs are available on a complimentary basis. Please visit the Royal Concierge for collection. Alternatively, you can call us ahead of time and we shall arrange for your wheelchair to be available upon your arrival. Please contact our Guest Executive on 44130000.

Complimentary Shoe Polishing Services

Shoe polishing services are available to you on the ground level of Royal Plaza for your complimentary use.

Lost and Found

We value your personal articles and all found items shall be kept safely awaiting your retrieval. Please pay a visit to the Royal Concierge if you misplace a personal article or call our Guest Executive on 44130000.

Gift Idea Services

At Royal Plaza, we aim to assist in any way that we can and one such area that we can give you a helping hand in is assisting you with gift ideas. Each month the Royal Concierge shall have available for your review a list of gift ideas for all ages and genders obtainable from the stores at Royal Plaza.

Guest Loyalty Pledge

As a Royal Guest, we wish to ensure that you obtain the best possible service at Royal Plaza. To assist us with this, Guest Comment Cards are available for you to rate your mall as well as supply us with any comments or suggestions you have. We value your comments and highly appreciate the time you give to writing down your thoughts

Basic First Aid Amenities

In the event that you require some basic first aid amenities such as band aids and disinfectant spray, please visit the Royal Concierge and our Guest Executive’s shall be more than happy to furnish you with your needs.

Parking Facilities

Basement parking is available for your convenience giving you the opportunity to enjoy returning to a cool car rather than a sizzling one.

Banking Services

Doha Bank is located on the ground floor of Royal Plaza for your convenience. Additionally, external ATM’s are also available.

Specialized Gift Wrapping Services

Cadeaux conveniently located in the lobby at the upper basement level is specialized in taking care of your wrapping needs. (Cost Related Service.)