Sat - Thu
9.00 AM - 10 PM
Friday
3.30 PM - 11 PM

The Royal Concierge

The Royal Concierge is easily located on the ground floor of Royal Plaza and is for the exclusive use of Royal Plaza Patrons. Our Guest Executives will address all your queries and assist in any way possible to ensure that your experience at Royal Plaza is pleasurable.

The Royal Concierge is your information Centre. The Guest Executives are available to provide you with up to minute news of sales in progress, new collections and promotions in force. In addition, regular printed materials are available for you to pick up.

Please do not hesitate to ask any of our Guest Executives for assistance on any matters at Royal Plaza. We urge you to take advantage of this exceptional service.

At Royal Plaza, we aim to provide as many services as possible. As you are our Royal Plaza Guest, we strive to ensure that each and every Royal Plaza experience is enjoyable and comforting.

The following services are at your disposal

Gift Certificates

Royal Plaza gift certificates are as wonderful to give as to receive. It is a perfect gift solution for those hard to buy for family and friends. Gift Certificates are available in various values and can be procured at the Royal Concierge.

Complimentary Wheelchairs

Wheelchairs are available on a complimentary basis. Please visit the Royal Concierge for collection. Alternatively, you can call us ahead of time and we shall arrange for your wheelchair to be available upon your arrival. Please contact our Guest Executive on 44130000.

Complimentary Shoe Polishing Services

Shoe polishing services are available to you on the 2nd level of Royal Plaza for your complimentary use

Lost and Found

We value your personal articles and all found items shall be kept safely awaiting your retrieval. Please pay a visit to the Royal Concierge if you misplace a personal article or call our Guest Executive on 44130000.

Gift Idea Services

At Royal Plaza, we aim to assist in any way that we can and one such area that we can give you a helping hand in is assisting you with gift ideas. Each month the Royal Concierge shall have available for your review a list of gift ideas for all ages and genders obtainable from the stores at Royal Plaza.

Guest Loyalty Pledge

As a Royal Guest, we wish to ensure that you obtain the best possible service at Royal Plaza. To assist us with this, Guest Comment Cards are available for you to rate your mall as well as supply us with any comments or suggestions you have. We value your comments and highly appreciate the time you give to writing down your thoughts.

Basic First Aid Amenities

In the event that you require some basic first aid amenities such as band aids and disinfectant spray, please visit the Royal Concierge and our Guest Executive’s shall be more than happy to furnish you with your needs.